BPR involves a fundamental rethink and redesign of business processes, rather than making incremental changes. This may include eliminating unnecessary steps, automating manual tasks, and reorganizing workflows.

BPR places a strong emphasis on understanding and meeting customer needs. The redesign is often driven by the goal of improving customer satisfaction, which can lead to increased loyalty and competitiveness.

BPR is characterized by radical rather than incremental change. It challenges traditional methods and encourages a break from established practices in favor of innovative and more efficient processes.

BPR often requires a cultural shift within the organization. Employees need to embrace a mindset of continuous improvement, adaptability, and openness to change for the initiative to be successful.

BPR is not a one-time event; it involves a commitment to continuous improvement. Organizations need to foster a culture of adaptability and ongoing refinement of processes to stay competitive.

Identifies and establishes key performance metrics that align with organizational goals. These metrics serve as benchmarks to measure the success of the redesigned processes and provide insights for continuous improvement.